GoBias Ltd

Awaken Me Privacy Policy

Last updated: 20 July 2026

This policy explains how GoBias Ltd (“GoBias”, “we”, “us” or “our”) handles information when you use the Awaken Me app or contact us about it.

The short version

  • Awaken Me does not require an account and has no advertising or social features.
  • Your reflections, progress, streaks and settings remain on your device and are not uploaded to GoBias.
  • Audio and content are streamed using Amazon Web Services (“AWS”), which processes limited technical data.
  • Daily reminders are local iOS notifications, not remote push notifications.
  • The App does not currently provide cloud sync or genuine offline downloads.

Information stored on your device

Awaken Me stores the following information locally:

  • reflection and journal responses;
  • listening progress, completed tracks, history, listening time and streaks;
  • reminder time and notification preference;
  • playback preferences; and
  • limited counters showing which parts of the App have been used.

This information provides the App’s features and is not uploaded to GoBias. You can edit or remove reflections where the App offers that option. Deleting Awaken Me may remove its locally stored information, subject to your device and any backups controlled by you or Apple. GoBias cannot retrieve or remotely delete information stored only on your device.

Streaming and technical data

Awaken Me uses Amazon Cognito and Amazon S3 to supply temporary anonymous credentials and stream audio and content. When the App connects, AWS and GoBias may process:

  • your IP address and network request information;
  • an anonymous Cognito identity or similar technical identifier;
  • the content requested, request time and response status; and
  • device, operating-system or app information made available by the AWS software.

This information is used to deliver content, maintain security, prevent misuse, diagnose failures and understand service reliability. It is not used by GoBias for tracking, behavioural advertising or advertising profiles.

The embedded AWS privacy manifests describe “Other Data Types” used for analytics, not linked to identity and not used for tracking. See the AWS Privacy Notice.

Notifications, Apple and support

Daily reminders are scheduled locally after you grant iOS notification permission. You can change this in Awaken Me or iOS Settings. GoBias does not use remote push notifications for these reminders.

Apple provides App Store distribution, local notifications and the standard App Store rating prompt. Apple controls whether the rating prompt appears and handles ratings under its own privacy terms.

The support button opens your external email app. If you contact us, GoBias and the email providers involved receive the information you choose to send, such as your email address, message and attachments. Please do not send private journal entries or sensitive medical information.

How information is used and shared

Where applicable, GoBias uses information to provide and secure the App, stream requested content, diagnose problems, respond to support, comply with legal obligations and protect legal rights. Under UK or European law, the legal basis may be performance of a contract, legitimate interests, legal obligations or consent where required.

GoBias does not sell personal information or share it for behavioural advertising. Information may be shared only with service providers such as AWS and email providers, confidential professional advisers, authorities where legally required, or as part of a genuine business reorganisation subject to appropriate safeguards.

Providers may process information outside the UK or your country. Where required, GoBias relies on recognised safeguards such as adequacy regulations or approved contractual protections.

Retention and security

Information stored by the App remains on your device until you edit or remove it, clear it using an available control, or delete the App. AWS operational information and support correspondence are kept only as long as reasonably necessary for service delivery, security, support and legal obligations.

GoBias uses reasonable technical and organisational safeguards, but no electronic storage or transmission method can be guaranteed to be completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information, request portability, or complain to a data-protection authority. Contact gobiasltd@gmail.com.

GoBias cannot access, retrieve or remotely delete reflections and progress stored only on your device. UK users may also contact the Information Commissioner’s Office.

Children and wellbeing

Awaken Me is not directed to children under 13. GoBias does not knowingly collect personal information from children under 13 through the App. A parent or guardian who believes a child has sent information to GoBias should contact us.

Awaken Me supports personal reflection and general wellbeing. It does not provide medical advice, diagnosis, treatment, psychotherapy, counselling or emergency assistance. Anyone who may harm themselves or another person should contact local emergency services or an appropriate crisis service immediately.

Changes and contact

We may update this policy when the App, its providers or legal requirements change. The revised policy will show a new “Last updated” date and any additional notice required by law.

GoBias Ltd provides Awaken Me. Questions, support requests and privacy requests can be sent to gobiasltd@gmail.com.