Get Well Soon Support
Need help with Get Well Soon: AI Health Coach, your meal and symptom tracker, or a subscription? Contact GOBIAS LTD and we’ll do our best to help.
Before contacting support
- For subscription changes or cancellation, use your Apple App Store account settings.
- To restore an eligible purchase, use the restore-purchases option in the App.
- For privacy requests, use the same email address and write “Get Well Soon privacy request” in the subject line.
- Please do not email diary entries, complete AI conversations or unnecessary health information.
Account deletion
Open Home → Settings → Delete Account in the app and confirm with the same Apple account. Local tracker records remain and can be erased separately in Tracker. Account deletion does not cancel your Apple subscription; manage it in your Apple subscription settings. You do not need to cancel before deleting your account.
If deletion shows cleanup pending, use Check deletion status. Automatic retries are bounded; a persistent pending status may need our help. Use Contact Support on the deletion screen, or email us with “Get Well Soon account deletion” in the subject. Tell us the status shown and approximately when you requested deletion. Do not send passwords, Apple authorization codes, diary entries or chat contents. We will verify the request and investigate the outstanding cleanup before confirming completion.
Safety
Get Well Soon support and the AI Health Coach are not emergency or crisis services. If you need urgent help, contact the emergency or crisis service appropriate to your location.