Awaken Me Support
Need help with Awaken Me, want to report a problem, or have a suggestion? Contact GoBias Ltd and we will do our best to help.
What to include
To help us understand the problem, please include:
- your iPhone or iPad model;
- your iOS or iPadOS version;
- your Awaken Me app version;
- the stage and track involved, if relevant; and
- a short description of what happened.
Please do not include private journal entries, passwords or sensitive medical information.
Common checks
Audio will not play
- Confirm the device has an internet connection.
- Check the device volume and silent/audio route.
- Disconnect and reconnect Bluetooth or headphones if necessary.
- Close and reopen Awaken Me.
Daily reminder does not appear
- Open Awaken Me Settings and confirm Daily Reminders is enabled.
- Open the device Settings app, find Awaken Me under Notifications and confirm notifications are allowed.
- Check the selected reminder time.
Progress or reflections
- Reflections and progress are stored on the device.
- They do not currently sync between devices.
- Deleting the App may permanently remove them.
Important safety information
Awaken Me is a personal reflection and general wellbeing app. It is not medical treatment, therapy or an emergency service.
Anyone in immediate danger or experiencing a crisis should contact local emergency services or an appropriate crisis service.